Refund policy

Return & Refund Policy

Thank you for shopping with Aurosliving. We hope you are satisfied with your purchase. If you are not completely happy with your order, you may request a return, replacement, or refund subject to the terms below.

RETURNS

We accept eligible return requests within 30 calendar days of delivery.

To qualify for a return, the item must:

  • Be in the same condition as when you received it;

  • Include the original packaging where reasonably possible;

  • Be accompanied by proof of purchase or order information;

  • Not show damage caused by misuse, improper handling, or unauthorized modification.

If a returned product is damaged, incomplete, or materially different from its original condition due to customer handling, Aurosliving reserves the right to deduct an appropriate amount from the refund based on the loss in value.

RETURN PROCESS

Before returning any item, please contact Aurosliving Customer Support at aurosliving@aurosplus.com to request return instructions.

Please do not send a return without first contacting us.

Once your return request is approved, we will provide the applicable return address and instructions. Please securely package the item and include your order information or proof of purchase.

For certain product issues, we may ask you to provide clear photos or videos showing the product, packaging, or defect before approving the return, replacement, or refund.

RETURN SHIPPING COSTS

Quality-Related Issues

If the item you received is defective, damaged, incorrect, or materially different from what you ordered, Aurosliving will take responsibility for the issue.

Depending on the circumstances, we may offer:

  • A free replacement;

  • A repair where applicable;

  • A refund;

  • Coverage of reasonable return shipping costs where a return is required.

In some cases, we may provide a replacement or refund without requiring the defective or damaged item to be returned.

Non-Quality-Related Returns

If you wish to return an item for personal reasons, including but not limited to:

  • No longer wanting the item;

  • Ordering the wrong size, color, model, or version;

  • Changing your mind;

  • Finding the product unsuitable for your personal needs;

the customer is responsible for the return shipping cost.

Original shipping charges are generally non-refundable for non-quality-related returns.

If you voluntarily selected an expedited or premium shipping method, the additional expedited shipping fee is non-refundable unless otherwise required by applicable law.

REFUNDS

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will normally be processed within 3 business days after inspection and approval.

The refund will be issued to your original payment method.

Please note that your bank, credit card provider, PayPal, or other payment provider may require additional processing time before the refund appears in your account.

The total refund timeline may therefore take approximately 7–14 business days, depending on the payment provider.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, please contact us at aurosliving@aurosplus.com as soon as possible.

To help us resolve the issue efficiently, please provide:

  • Your order number;

  • A description of the issue;

  • Clear photos of the product;

  • Photos of the shipping package where relevant;

  • A short video if needed to demonstrate the defect.

Once verified, we may offer a free replacement, repair, partial refund, full refund, or another appropriate solution depending on the circumstances.

For confirmed product defects or fulfillment errors caused by Aurosliving, the customer will not be required to bear reasonable return shipping costs where a return is necessary.

CANCELLATIONS

Orders may be canceled before shipment.

If your order has not yet been shipped, please contact us at aurosliving@aurosplus.com as soon as possible and we will try to cancel it.

Once an order has entered fulfillment or has already been shipped, cancellation may no longer be possible.

Orders are typically processed within 2–3 business days, although processing times may vary during holidays, promotions, or periods of high order volume.

NON-RETURNABLE ITEMS

The following items may not be eligible for return or exchange unless they arrive defective, damaged, or incorrect:

  • Perishable goods;

  • Underwear or intimate products for hygiene reasons;

  • Gift cards;

  • Customized or personalized products;

  • Digital products;

  • Products that have been materially used, altered, or damaged after delivery.

Additional exclusions may apply where permitted by applicable law.

RETURN ADDRESS

Please contact aurosliving@aurosplus.com before sending any return.

Approved returns may be directed to the following address:

Recipient: TX0606 Zhao Zhang
Phone: +86 189 3826 6434
Country: China
Province: Guangdong Province
City: Dongguan City
Town: Tangxia Town
Postal Code: 523710
Detailed Address: No. 32 Dalingbian Road, Shahu, Tangxia Town, Jiahang Industrial Co., Ltd. Factory Building, 2nd Floor, Second Door on the Left of the Elevator

Full Address:
TX0606 Zhao Zhang
No. 32 Dalingbian Road, Shahu, Tangxia Town
Jiahang Industrial Co., Ltd. Factory Building
2nd Floor, Second Door on the Left of the Elevator
Dongguan, Guangdong 523710
China
Tel: +86 189 3826 6434

Please make sure your return package includes your order number or other identifying information so that we can correctly process your return.

Aurosliving is not responsible for returns sent to an incorrect address without prior authorization.

ESTIMATED RETURN SHIPPING COSTS

For international non-quality-related returns, shipping costs vary depending on the destination, courier, parcel size, weight, and shipping method.

Typical international return shipping costs may range approximately from:

$20–$80+ USD

This amount is provided for reference only. Actual shipping charges are determined by the carrier.

Large, heavy, expedited, or tracked parcels may cost more.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

CUSTOMER SUPPORT

If you have any questions about returns, exchanges, refunds, damaged products, or order cancellations, please contact Aurosliving Customer Support before sending your item back.

Email: aurosliving@aurosplus.com

For return or refund requests, please include your order number, a brief description of the issue, and any relevant photos or videos.

Our support team will provide the appropriate return instructions and help determine the most suitable resolution for your order.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.